We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The information that we ask you to provide when you order is used to be able to send your order to you and/or to contact you if we have a query with your order. We do not pass your details to anyone else.
Returns Policy
If you do not
like the goods you have chosen or if you have ordered the wrong goods,
please return them to us
within 14 days of receipt. Please enclose a copy of
your invoice indicating the items
being returned. We will be happy to refund you for the returned items providing
they are returned in their original condition with any sealed packaging
unopened. You must pay the cost of returning the goods and you will be
responsible for their safety during transportation. When returning items please
obtain a free proof of postage from the Post Office so that you can make a
claim against them in the event of the goods being lost in the post.
When returning
goods, it is your responsibility that they are packed so as to avoid damage in
the post as goods must be received by us in a re-saleable condition. If any
returns received are not in a re-saleable condition, we may only refund you 50%
of the retail value of the goods.
If your goods
arrive in a damaged or faulty condition,
please
email us within 7 days.
We will replace or refund the damaged, faulty or wrong items. We will refund
the cost of your return postage; in this case, replacements will be dispatched
on receipt of the returned items.
DO
NOT RETURN DAMAGED GOODS WITHOUT CONTACTING US FIRST. Postage will not be
refunded on faulty goods returned without prior notification.
Refunds for
returned items will be made through the payment method to the account which the
purchase was made within 14 days of receipt of the returned item(s). Where
a payment has been made by cheque or postal Order, payment will be
refunded by cheque.
